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18th Annual Pacific Rim Help Desk & IT Service Management Conference 2009 will be the only conference of its kind in Australia. It will offer IT professionals a great opportunity to develop strategy to improve IT support services, ITSM and IT performance. The conference will also provide attendees an outstanding platform to learn how to deal with the issues of global financial crisis.
PacRim 2009 will cover the following topics:
- IT alignment with business strategy and the crucial role of service management
- How to do more with less during the financial crises
- Core Aspects of IT Infrastructure Library
- Reformation of IT processes
- ITIL implementation and the shift to v3
- Best Practice Cost, Problem Incident, Change and People Management
Visitor Profile
Targeted visitors at 18th Annual Pacific Rim Help Desk & IT Service Management Conference 2009 will be professionals dealing in:
- Computer & Desktop Systems
- IC Design Imaging Systems
- Multimedia Systems
- Monitors & Displays
- Network Computing
- Servers & Subservers Software
- Storage Devices
- Wireless
- Internet & Intranet
- Telecommunications
Exhibitor Profile
Exhibitor profile of 18th Annual Pacific Rim Help Desk & IT Service Management Conference 2009 will comprise of companies dealing in:
- Service Desk Technology
- Knowledge Management
- Self Help
- Customer Service
- ITIL
- Virtual support
- Enterprise / infrastructure applications / asset management
- Customer Relationship Management
- Enterprise Risk Management
- Call Centre Technology
- Data Security
- Performance Management
- Web Services
- Outsourcing
- Telephony Software
Organizer
Terrapinn Pte Limited
