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Contact Centres World Africa 2011 is the biggest event on call centre excellence for enterprises, in South Africa. The event will also focus on the development and business of all the call centers in the African Continent. It will consist of a two day conference along with a pre and post workshops one of the interesting part of the fair is that, it will also include a business zone area. It is the place where the leading business individuals come together and provide solution plus the exhibition of their products and services. Exhibiting at the fair will provide all its attendees the advantage to do business and launching of their products to the potential customers. Contact Centres World Africa 2011 will be the right platform to enhance networking and meet the leading companies, as well as secure deals. It will also provide the necessary information to those who are looking for new ventures in the Africa.
Visitor Profile
The targeted visitors’ profiles at the Contact Centres World Africa 2011 are:
- Head of Contact Centre
- Head of CRM
- Customer Services Manager, Head of Loyalty
- Help Desk Manager
- Head of Communications
- COO, CTO, CIO, CFO
- Head of Communications
- Marketing Director
- Sales Director
Exhibitor Profile
The targeted exhibitors’ profiles at the Contact Centres World Africa 2011 are from:
- Outsourced Call Centres
- Hardware and Equipment
- Software and Technology
- Telephony services
- Consultants – customer management; CRM; customer analytics
- HR and Recruitment
- Business Continuity and disaster management
- Call centre analytics
- Call Management Systems
Organizer
Terrapin Holdings Ltd
