Customer Service 2010 will focus on different aspects of customer service to gain more business in the banking sector. The event will try to search various practical steps to attract and retain profitable customers and develop a superior customer experience. Attendees will learn how to create a good banking experience while targeting customer groups and segments. They will also understand how regulation affects the customer experience. The participants will brain storm to determine what steps are being taken to improve process management across all channels to improve the experience. They will get an opportunity to define the best ways to link customer service to sales and reward and motivational systems.
The conference will cover the topics mentioned below:
- Customer experience development
- Rewards and motivation, training and performance management
- Measuring and targeting customer service
- Organizational structure and responsibility for customer service / experience
The visitors for Customer service 2010 include:
- Market analysts