The Executive Customer Contact Exchange 2011 is one of the most distinguished gatherings for customer contact executives who are responsible for driving business performance corresponding to a unique customer experience and bespoke service. The event will offer a platform for contact centre, customer service, customer experience, CRM & customer strategy executives to look at all aspects of the challenges and solutions involved in contact centres. The exchange will make able the delegates to learn how to design and deliver the right multi-channel contact strategy that satisfies their customers’ needs, and how to streamline, consolidate and integrate operating processes without affecting the customers’ experience. The Executive Customer Contact Exchange 2011 will be beneficial to facilitate the growth of both regional and global contact centres.
The targeted visitors at The Executive Customer Contact Exchange 2011 are senior executives and decision makers from:
- Contact Centre
- Customer Service
- Customer Experience
- Customer Strategy