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Shared Services And Outsourcing Summit 2010 intends to address the challenges of organizations and professionals with over five years of Shared Services experience. The conference will provide great opportunity to network with the experienced peers and to discuss challenges, share ideas and overcome your current hurdles. Mature Shared Service Organizations are going to be a key instrument to deliver future efficiency gains during challenging market conditions. Taking it in account, this 3rd annual summit will focus on various major issues such as:
Delivering Service Excellence Through Your People In HR Shared Services, More Than A Service: Working With Your Provider As A Business Partner, How Can You Ensure Your SSO Remains A Key Contributor To Your Business?, Raising Employee Awareness Of End-To-End Processes & Its Impact On Service Levels, Practical Approaches For Dispute Resolution, Delivering Cost & Service: How BPOs Are Changing Service Delivery, Overcoming The Challenges With Managing Offshore Operations?, Mitigating Offshore Risk: Lessons To Be Learned From Offshoring To Saturated Regions, Make It Happen: Reacting To Feedback And Enabling Change, What Does The Future Hold For Captive Shared Services?, Sourcing What Is The Potential For Captives Providing Multiple Customer Operations?, External Benchmarking Session: How Do You Measure Up?, etc.
Visitor Profile
- Directors and Heads of Shared Service Centres
- Business Services Managers
- Finance/HR/IT/Procurement/Multi-Functional Shared Service Managers
- Commercial Managers
- Heads of BPO
- Process Leads
- Business Transformation/Continuous Improvement Managers
Organizer
IQPC
