The third annual Customer Service Excellence and The Travel Experience Conference aims to provide a forum for those concerned with the challenge of providing excellent customer service in the transport sector. The conference will feature the most recent view on providing good customer experience within different parts of the travel sector and will consider how providers of all modes of transport can deliver high standards of customer service, often in the most testing of conditions. The conference is open for transport operators, local authorities, PTAs/PTEs, industry suppliers, consultants, academics, passenger representatives, and for all those who have an interest in customer service in transport. Besides the conference, the exhibition at the venue will provide a unique chance to market products and services to those within the customer service and transport arena.
The following topics will be covered in the different sessions of the conference:
Customer service: an essential part of the travel experience, Bridging the divide between expectations and experiences, Bus, Rail, Local authorities and PTEs, Staff empowerment and culture change, Using technology to enhance customer service, Customer relationship management, etc.