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Enhancing Customer Experience in Financial Services 2009 is focused on client retention and satisfaction in the Middle East financial sector. Over 80 decision makers and senior executives from the customer management and service quality sector will be meeting together during the conference. The conference has eminent speakers from the sector and they will discuss the key strategies on retaining and satisfying clients in turbulent times. The conference also holds presentations on topics like Customer Loyalty, Six Sigma, Customer Centricity, Technology, Customer Experience and a unique topic on how Islamic Banking principles can retain clients. The event will provide a good opportunity to establish connections with experts and discover how you can turn the problem of economic downturn. The topics that are going to be addressed during inaugural session are
- Understand human psyche and how client centricity can increase satisfaction and profitability
- Explore and apply the best client retention practices from different industries
- Generate service excellence in delivery channels by applying the Six-Sigma formulae
- Update yourself with the best business models for customer services
- Analyze the successes in a 360 degree approach towards customer services
- Benefit yourself by having technology as an enabler for best customer service and quality
- Witness the fairness and flexibility in Shari’ah Compliant Services
- Crisis Management – A new look it can make in the business
- Process Improvement and Operational Excellence
Organizer
Jacob Fleming Group
