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Superior Customer Service for Commercial Health Plans and Government Programs is a premier conference focusing on web tools, retraining staff, and relationship management. This event will present new opportunities, strategies and connections. It would help the participants to increase the CAHPS scores by optimizing customer service teams, enhancing member education initiatives, utilizing mobile and web technology. The participants will learn to acquire and maintain talented professionals to ensure the most favorable customer service. The will get hands on experience about creating call center plans for Specific Member Groups. The event will also highlight the importance of increasing member retention for Medicaid populations.
Visitor Profile
The visitors at Superior Customer Service for Commercial Health Plans and Government Programs would include Vice Presidents, Directors, Managers, Companies and Consultants associated with:
- Customer Satisfaction
- Customer Service Training
- Customer Satisfaction Research and Monitoring
- Customer Relationship Management
- Customer Information Services
- Call Centers
- Outsourcing
- Voice Recognition and Recording
- Proactive Healthcare
- Outreach Materials
- Provider Relations
- Compliance
- Quality Assurance
- Advanced IT Solutions
- Claims Processing
- Claims
- Member Services
- Disease Management
- Compliance Advisement
Organizer
World Research Group
